IT Support Engineer

IT Engineer Suport

SECO Group is looking for a IT Engineer Support to support the IT Team at the Diegem office.

The IT Support Engineer is a member of the IT Service Management (ITSM) team whose mission is

to ensure that IT services are delivered effectively and efficiently to meet the needs of SECO and

to enhance user satisfaction.

The IT Support Engineer ensures the smooth operation of technology systems within SECO. The IT

Support Engineer contributes to provide technical assistance and support to end users, to resolve

IT-related issues, and to maintain the overall functionality of computer systems, software, and

networks.

Key responsabilities:

Helpdesk Support

• Respond to user inquiries, diagnose and troubleshoot technical issues, and provide timely resolutions via various communication channels such as phone, email,

chat, remote control or in person.

Technical Issue Resolution

• Investigate and resolve hardware, software, and network problems by analysing symptoms, performing diagnostic tests, and identifying solutions to

minimize downtime and disruptions.

Incident management

• Document and track support requests using the ticketing system.
• Prioritize and manage multiple support tickets simultaneously
• Ensuring timely resolution
• Effective communication with users regarding the status and progress of their

requests.

User Accountmanagement

• Administer user accounts, permissions, and access rights, including creating, modifying, and deleting user accounts in accordance with established

protocols and security standards.

Software and Hardware Installation

• Install, configure, and upgrade operating systems, software applications, and hardware components, ensuring compatibility, security, and

optimal performance.

Audio/Video equipment

• Provide technical support for facilities such as audio/video conferencing systems.

Documentation and knowledge sharing

• Create and maintain accurate documentation, including user guides, knowledge base articles, and standard operating procedures
• Share knowledge and provide guidance to end-users.

Training and Support

• Conduct training sessions or create user guides to educate end-users on the proper use of hardware, software, and IT systems, enabling them to leverage

technology effectively. Provide IT introduction to new users.

IT Asset Management

Track, inventory, and manage IT assets, including hardware software licenses, and peripherals, ensuring compliance with organizational policies and

procedures.

IT security

Assist in the implementation and maintenance of IT security policies and procedures. Identify and mitigate potential security risks, including malware, phishing

attempts, and unauthorized access.

Security Awareness

• Promote and enforce IT security practices, including data protection, backup procedures, password management, and adherence to cybersecurity policies.

Network Support

• Assist in the maintenance and troubleshooting of network infrastructure, including routers, switches, firewalls, and wireless access points, to ensure

reliable connectivity and data transmission.

System Maintenance

• Perform regular system monitoring, patch management, and maintenance tasks to optimize system performance, security, and reliability

SECO offers:

• An exciting job with opportunities to evolve in a growing company.
• A competitive salary and fringe benefits package in line with your role and experience (company car/mobility budget, bike lease, meal vouchers, group-insurance....)
• A new office building in Diegem ( Green environment, outdoor sport facilities, free fruit, soup.....), with easy access by car (parking) and by public transports. Smaller offices in Brussels, Ghent and Namur. Possibility to work from home a few days/week.

Interested?

👇 Apply now and help build a safer future with SECO Belgium!

Or go to our website https://bit.ly/42Yt54n