Head of Service Hub

About us

We are part of the SPB Group, a European leader in embedded insurance and service solutions. As part of this group, we are now rebranding and expanding, and we invite you to be part of this exciting transformation.

At SPB Services Center Benelux, we’ve been a trusted player in the repair of consumer electronics for years.

With our new brand, we are shaping the future of repair, reconditioning, and sustainable services for all consumer electronics in Europe.

Through Cirkl Partners, we are building a high-performing, scalable repair network that supports our partners and customers in extending the life of everyday products — from smartphones and laptops to household electronics. Our mission is to combine quality, efficiency, and sustainability, ensuring every repair creates value for our clients, partners, and the planet.

Your Role

As Head of Service Hub at Cirkl Partners, you will:

• Drive the commercial growth of the repair hub by developing and executing a strategic plan, actively prospecting B2B clients (retailers, telco’s, manufacturers, insurers), preparing proposals and contracts, and collaborating internally to translate commercial opportunities into operational solutions.
• Set up and manage a network of subcontractors, including selecting partners, establishing SLAs and quality standards, onboarding and training, monitoring performance, and serving as the main point of contact.
• Ensure operational and service quality by monitoring processes, costs, and lead times, handling escalations, and contributing to continuous improvement and scalability.
• Report on management on performance, risks, and growth opportunities, creating dashboards, KPI reports, and supporting business cases and investment proposals.

Your Profile

We’re looking for someone who:

• Holds a master’s or bachelor’s degree in economics, engineering, operations, or a similar field.
• Has at least 5 years of experience in a service-oriented B2B environment.
• Has proven experience in vendor management, outsourcing, or repair/service operations.
• Brings essential commercial experience in sales, business development, or account management.
• Possesses strong commercial and negotiation skills.
• Is operationally strong, with a sharp eye for quality and efficiency.
• Is analytical and financially savvy, comfortable with margins, cost-to-serve, and KPIs.
• Works independently, is entrepreneurial, hands‑on, and an excellent communicator internally and externally.
• Languages: Fluent in Dutch and French; strong command of English.
• Interest/Experience in Circular Economy: understands sustainable practices, product life extension, and eco‑efficient operations.

What We Offer

• Be part of a motivated, collaborative, and action-oriented team.
• Permanent contract with a competitive salary tailored to your experience.
• Company car and charging card.
• Comprehensive benefits: health insurance, dental plan, meal vouchers, and eco vouchers.
• Personal growth: coaching and training programs designed for you.
• 20 vacation days + 6 additional leave days.

Ready to Apply?

Send your resume to — and let’s start building the future of repair together!