Support Engineer

Be a key player in a innovative company to keep operations running smoothly, solve challenges quickly, and deliver exceptional customer experiences 🌟

We’re looking for a Support Engineer who’s not just great at fixing issues, but also brings energy, structure, and a positive attitude to the table. 🚀

Support Engineer - What Will You Do?

• Be the first friendly face for our customers when issues pop up.
• Log, classify, investigate, and resolve incidents (or escalate when needed).
• Keep SLAs on track and tickets moving forward.
• Monitor systems and keep hardware and software happy worldwide.
• Test, troubleshoot, and propose solutions for both HW & SW challenges.
• Work closely with development teams to ensure smooth implementations.

Support Engineer - Who Are You?

• A degree in IT (or equivalent experience).
• Minimum 2 years of experience in a
• Strong problem-solving skills under pressure (you stay cool when others panic).
• Great communication skills, with curiosity to keep learning.
• Solid knowledge of databases (queries), networks (TCP/IP, SSL, HTTP, WiFi, 4/5G), OS (Linux, Windows), and monitoring tools (ELT, Zabbix).
• Experience with DevOps, automation tools (Ansible), and incident management (ITIL).
• Background in software development is a plus.
• Languages: Dutch, French, and English.
• A professional, reliable, and structured work ethic – with a good sense of humor to balance it all.

Support Engineer - What’s in It for You

• A role where you’ll really add value in a multinational environment.
• Career growth and continuous learning opportunities.
• Competitive salary + extra benefits (meal vouchers, insurance, etc.).
• Flexible hours and remote work options – because life happens.