Information Technology Project Manager

Title: Support Manager

Duration:2 years

Location: Brussels, Belgium

Languages: English, French

Work Mode: Near site (REMOTE
)

Tasks:

• Organization, implementation and maintenance of (IS) support
• Coordination of support teams
• IS Service management
• Coordination with the project teams
• Coordination of wiki sites, collaborative sites or social networks
• Follow-up of service quality
• Management and follow-up of user requests
• Guidance regarding the use of information systems
• Management of incidents related to information systems; organisation of the reporting
• Conception and organisation of user documentation for information systems
• Conception and management of IS and ICT trainings
• Participation in user, service and project meetings
• Elaboration and implementation of relevant support processes

Requirements:

• Bachelor's Degree in IT or a related field.
• Minimum of 15 years of experience.
• Good IT skills
• Excellent communication / writing skills
• Ability to give presentations
• Ability to apply high quality standards
• Ability to participate in multi-lingual meetings, good communication skills
• Capability of working in an international/multi-cultural environment, rapid self-starting capability and experience in working in team; leadership capability
• Able to cope with the needs of multi-language site deployment
• Teamwork and leadership skills, including ability to work in a friendly, organised, and well structured manner also under pressure.
• Capability of integration in an international/multicultural environment, rapid self-starting capability and experience in working in team.
• Ability to participate in multilingual meetings (in English and French).
• Ability to work in multi-cultural environment, on multiple large projects.
• Excellent team player.

Recommended:

• ITIL foundation certification