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Analityk Analityk Senior Business Analyst (Remote)

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Analityk Analityk Senior Business Analyst (Remote)

ServiceNow Business Analyst We’re working with a leading organisation that is looking to hire an experienced ServiceNow Business Analyst to support ongoing ServiceNow implementations, with a strong focus on Hardware Asset Management (HAM) and complex process design. This role will suit someone who enjoys working in fast-paced, international environments and can confidently bridge the gap between business stakeholders and technical delivery teams. Key Responsibilities Act as the liaison between business and technical teams across ServiceNow initiatives Gather, analyse, and document business and technical requirements Support and enhance ServiceNow HAM processes across the full asset lifecycle Analyse large datasets to identify enrichment, optimisation, and reporting opportunities Define complex business processes and workflows for development teams Facilitate workshops, sprint demos, and stakeholder meetings Produce high-quality functional and non-functional documentation Support troubleshooting and root-cause analysis in complex environments Required Experience & Skills ~3+ years’ experience as a Business Analyst, including at least 1 year working on ServiceNow implementations ~ Strong experience with Hardware Asset Management (HAM) and asset lifecycle processes ~ Experience analysing large datasets and maintaining data integrity ~ Proven ability to translate business requirements into technical solutions (and vice versa) ~ Experience working in Agile environments (JIRA or similar tools) ~ Excellent communication skills with customer-facing experience ~ Strong problem-solving skills and ability to work independently ~ Proactive, service-minded, and adaptable to change ~ Comfortable working under pressure in fast-paced environments ~ Experience working in international and multicultural teams Desirable Experience Process design using BPMN Asset lifecycle and business process modelling Senior-level presentations (sprint demos, workshops, training sessions) Strong stakeholder management, including chairing meetings and managing expectations Experience producing user guides and detailed documentation Public Sector experience Certifications (Nice to Have) ServiceNow Certified System Administrator (CSA) Flow Designer Hardware Asset Management CIS Integration Hub

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