Program Manager

Greetings from Sloka IT Solutions.

Title - Program Manager

Language - French, Dutch & English

Location - Koningsstraat, 202A - 1000 Brussel

Duration - 10 months

Workplace type - Hybrid

Experience - 5+ years

Mission:

Project 1:

• National Deployment Management: Oversee the risk analysis and delivery of the ANPR@GPI and Mobilisatie modules, scheduled for 2026.
• IT Integration Management: Coordinate the final technical integration between the Focus and Bepad systems.
• Resource Optimization: Address the understaffing of the DRI team (a shortage of 2 FTEs) and harmonize product development between IT PolFed and PZA.
• Change management support: Increase the adoption rate (currently at 50%) by addressing the resistance of police districts in the south of the country.

Project 2:

• Information Lifecycle Management: Implement a 7-step workflow, from omnichannel ingestion (including speech-to-text) to secure archiving in ISLP.
• Implementation of the Operational Drafting Assistant (ARO): Oversee the development of AI functionalities for entity extraction, automatic summarization, and pre-filling of ISLP records.
• Sprint Planning Management (14 weeks): Coordinate the 8 sprints (S0 to S7), from the configuration of the private cloud architecture to final deployment to pilot users.
• Compliance and Security Guarantee: Manage the documentation for the Compliance Officer (COC) and the IT Department, while ensuring compliance with the GDPR and the Human-in-the-Loop (HIL) principle.
• Business Performance Measurement: Monitor success criteria, including AI satisfaction rate and... Reduced processing time to less than 10 minutes per complaint
• Working conditions: Office presence at least twice a week depending on tasks and in agreement with the team; teleworking permitted from home or at the employer's premises (in Belgium)
• Team: Multidisciplinary, a mix of internal and external collaborators

Roles - Expert Program Manager - Most recent experience - This year

Skills:

• Agile/Scrum - Level Confirmed - Most recent experience - This year
• Bilingual FR-NL - Level Expert - Most recent experience - This year
• Business Analysis & Requirements - Level Expert - Most recent experience - This year
• Change Management - Level Expert - Most recent experience - This year
• Experience in the public sector - Level Expert - Most recent experience - This year
• Project Management - Level Expert - Most recent experience - This year
• Lean Optimization - Level Junior - Most recent experience - This year
• Implementation of solutions (portal or web application) for citizens - Level Confirmed Most recent experience - This year
• Implementation of solutions for several hundred users (CRM or ERP type) Dan - Level Confirmed - Most recent experience - This year
• People Management - Level Expert - Most recent experience - This year
• Process Management & Modeling - Level Expert - Most recent experience - This year
• Product Owner - Level Confirmed - Most recent experience - This year

Languages:

• Dutch - Level Active knowledge
• English - Level Active knowledge
• French - Level Active knowledge

Questions:

• Could you describe a successful experience that required the implementation of an omnichannel solution for citizens and where you played a key coordinating role between the business and the IT teams responsible for producing the IT solution?
• How do you manage multiple stakeholders (government agencies, elected officials, IT providers, citizens) with sometimes conflicting interests?
• How do you guarantee digital accessibility (UX, inclusion, multilingualism) in a citizen platform?
• Could you describe a successful experience that required the implementation of a change management plan with the business to ensure user adoption of the solution?
• Could you describe an experience that involved setting up and managing a prioritized backlog with the business, and explain your role in that experience?
• How do you align citizens' needs, legal constraints, and political priorities in a product backlog?
• Could you describe an experience that involved implementing releases to ensure the efficient deployment of a platform's deliverables?
• What governance structure would you implement to manage advanced AI capabilities on a citizen platform hosted in a private cloud?
• How would you organize the governance of ANPR data across multiple autonomous zones or entities?
• How would you ensure the buy-in of participating zones while respecting their operational autonomy?
• How do you balance your role as Product Owner (product value) and Program Manager (coordination, budget, planning)?

If interested, kindly share your updated CV to sivapriya@sloka.eu