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Programmamanager/MT-lid

Greetings from Sloka IT Solutions. Title - Program Manager Language - French, Dutch & English Location - Koningsstraat, 202A - 1000 Brussel Duration - 10 months Workplace type - Hybrid Experience - 5+ years Mission: Project 1: National Deployment Management: Oversee the risk analysis and delivery of the ANPR@GPI and Mobilisatie modules, scheduled for 2026. IT Integration Management: Coordinate the final technical integration between the Focus and Bepad systems. Resource Optimization: Address the understaffing of the DRI team (a shortage of 2 FTEs) and harmonize product development between IT PolFed and PZA. Change management support: Increase the adoption rate (currently at 50%) by addressing the resistance of police districts in the south of the country. Project 2: Information Lifecycle Management: Implement a 7-step workflow, from omnichannel ingestion (including speech-to-text) to secure archiving in ISLP. Implementation of the Operational Drafting Assistant (ARO): Oversee the development of AI functionalities for entity extraction, automatic summarization, and pre-filling of ISLP records. Sprint Planning Management (14 weeks): Coordinate the 8 sprints (S0 to S7), from the configuration of the private cloud architecture to final deployment to pilot users. Compliance and Security Guarantee: Manage the documentation for the Compliance Officer (COC) and the IT Department, while ensuring compliance with the GDPR and the Human-in-the-Loop (HIL) principle. Business Performance Measurement: Monitor success criteria, including AI satisfaction rate and... Reduced processing time to less than 10 minutes per complaint Working conditions: Office presence at least twice a week depending on tasks and in agreement with the team; teleworking permitted from home or at the employer's premises (in Belgium) Team: Multidisciplinary, a mix of internal and external collaborators Roles - Expert Program Manager - Most recent experience - This year Skills: Agile/Scrum - Level Confirmed - Most recent experience - This year Bilingual FR-NL - Level Expert - Most recent experience - This year Business Analysis & Requirements - Level Expert - Most recent experience - This year Change Management - Level Expert - Most recent experience - This year Experience in the public sector - Level Expert - Most recent experience - This year Project Management - Level Expert - Most recent experience - This year Lean Optimization - Level Junior - Most recent experience - This year Implementation of solutions (portal or web application) for citizens - Level Confirmed Most recent experience - This year Implementation of solutions for several hundred users (CRM or ERP type) Dan - Level Confirmed - Most recent experience - This year People Management - Level Expert - Most recent experience - This year Process Management & Modeling - Level Expert - Most recent experience - This year Product Owner - Level Confirmed - Most recent experience - This year Languages: Dutch - Level Active knowledge English - Level Active knowledge French - Level Active knowledge Questions: Could you describe a successful experience that required the implementation of an omnichannel solution for citizens and where you played a key coordinating role between the business and the IT teams responsible for producing the IT solution? How do you manage multiple stakeholders (government agencies, elected officials, IT providers, citizens) with sometimes conflicting interests? How do you guarantee digital accessibility (UX, inclusion, multilingualism) in a citizen platform? Could you describe a successful experience that required the implementation of a change management plan with the business to ensure user adoption of the solution? Could you describe an experience that involved setting up and managing a prioritized backlog with the business, and explain your role in that experience? How do you align citizens' needs, legal constraints, and political priorities in a product backlog? Could you describe an experience that involved implementing releases to ensure the efficient deployment of a platform's deliverables? What governance structure would you implement to manage advanced AI capabilities on a citizen platform hosted in a private cloud? How would you organize the governance of ANPR data across multiple autonomous zones or entities? How would you ensure the buy-in of participating zones while respecting their operational autonomy? How do you balance your role as Product Owner (product value) and Program Manager (coordination, budget, planning)? If interested, kindly share your updated CV to sivapriya@sloka.eu

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