Content Designer, TCrew | VINDAZO in België

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Contract

Vooltijds, Onbepaalde duur

Datum gepubliceerd

2026-03-07

Online to:

2026-05-06
EUR 20.00 HOUR

Content Designer

TCrew
België
8 uren geleden

Role Overview We are looking for a Conversational (AI) Designer with a native level of Dutch to design and optimize AI-driven conversations for digital customer interactions. In this role, you will craft clear and engaging dialogues for chat and voice bots across both sales and after-sales journeys , helping deliver an excellent digital customer experience. Working within a cross-functional agile team, you will combine language expertise, conversational design, and analytical thinking to improve bot performance, increase customer satisfaction (CSAT), and maximize bot containment rates . Key Responsibilities Design and write conversational flows in Dutch and English , ensuring clarity, engagement, and consistency in tone of voice. Create and optimize dialogues using conversational design tools (e.G., Voiceflow ) and implement them in a conversation management platform (e.G., Dialogflow CX ). Train bots to better understand user input in collaboration with AI/NLP specialists . Monitor and analyze conversation logs to identify improvement opportunities. Continuously optimize dialogue flows based on user behavior and performance insights. Share expertise in AI conversational copywriting and prompting , including training colleagues through workshops or coaching. Required Skills & Experience Native Dutch speaker with excellent written and verbal English (French is a plus). Strong conversational AI copywriting and dialogue design skills. Experience configuring conversational bots ( chat and/or voice ). Demonstrated experience with digital communication (chat, messaging, social media, etc.) in a professional context. Good understanding of NLP, AI, and machine learning concepts and how they impact conversational design. Strong analytical and communication skills . Experience working in an agile environment . Proactive, self-driven, and able to work under pressure. Ideal Candidate Passionate about language, technology, and AI . Customer-centric and interested in digital customer experience . Creative thinker who understands both conversation design and copywriting . Strong team player who collaborates well with product, AI, and business stakeholders. Organized, adaptable, and open to working in a fast-evolving digital environment. 📩 Interested? Please share your CV with me at imanela@tcrew.be

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