Customer Success Engineer

Televic Conference develops, manufactures, and markets conferencing solutions to high-profile customers worldwide (e.g., the United Nations, the European Parliament, the French Senate, etc.).

In order to boost our growth, we are on the lookout for a curious Customer Success Engineer to resolve technical issues (for international clients) that require expert product knowledge. You collaborate closely with your colleagues in product management and R&D in Izegem.

Regularly you go onsite for technical interventions.

Customer Success Engineer

Position Overview:

The Customer Success Engineer will play a crucial role in providing exceptional customer support, training, and testing services. This role involves understanding customer needs, developing test scenarios, and leveraging data to improve the customer experience.

Key Responsibilities:

• Troubleshoot and resolve complex technical issues for international clients.
• Go-on-site (10-15%) for hands-on interventions and system verifications.
• Act as bridge between the customer and our internal teams like Product Management and R&D.
• Deliver product training that turns customers into powerful users.
• Use data and feedback to improve system performance and customer experience.
• Help defne and execute testing scenarios based on real-world usage.
• Spot upsell or cross-sell opportunities during technical conversations.
• Support the sales team in complex technical deals.

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Proven experience in a customer success or technical support role.
• Strong technical troubleshooting and problem-solving skills.
• Excellent communication and training delivery abilities.
• Experience in testing and quality assurance processes.
• Proficient in data analysis and interpreting system usage metrics.
• Fluent in English and French.
• Willing to travel 10-15% of the time for on-site interventions.

What’s in it for you?

• The chance to work on state-of-the-art products in a market that represents sustainability;
• A full-time contract (38 hour week) at a company that has international success but remains solidly rooted in Belgium as it keeps on growing;
• An attractive salary, supplemented with our personalized Televic Bonus Plan as well as legal benefits;
• An environment driven by teamwork and the constant will to innovate;
• The chance to deliver quality, because that’s what we stand for;
• A stimulating, no-nonsense mentality, with an eye for your unique talents and growth.