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Customer Success Manager


Role Description
This is a part-time hybrid role for a Customer Success Manager, located in Hong Kong SAR with flexibility to work remotely. The Customer Success Manager will be responsible for ensuring customer satisfaction, maintaining and strengthening relationships to drive customer retention, and addressing customer concerns proactively. The role includes analyzing customer needs and feedback to identify opportunities for improvement and collaborating with internal teams to ensure a high-quality experience for clients.
Qualifications
Proven experience in Customer Satisfaction and Customer Service
Strong skills in Analytical Thinking and Problem-Solving
Proficiency in Relationship Building and Customer Retention strategies
Excellent communication and interpersonal skills
Ability to work independently and manage priorities effectively in a hybrid work environment
Experience in a client-facing role, preferably in a customer success or account management capacity
Bachelor's degree or equivalent experience in Business, Marketing, or a related field

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