French-English Customer Support Specialist – Blended...
Solliciteren
Plaats
Liège4000
Luik
België
Contract
Vooltijds, Onbepaalde duurDatum gepubliceerd
2026-02-22Online to:
2026-04-23EUR 15.00 HOUR
French-English Customer Support Specialist – Blended Role
- TalentPop App
- Luik
- 3 dagen geleden
We're looking for a versatile French-English Customer Support Specialist to join our fully remote team in a blended role — handling both calls and written support via email and chat.
If you enjoy helping customers in multiple ways, can switch between voice and written communication with ease, and take pride in delivering top-notch service, this role is for you.
What You'll Do
Support customers via phone, email, and live chat in French and English
Resolve inquiries related to orders, billing, product information, and accounts
Deliver clear, professional, and empathetic communication across all channels
Handle multiple conversations simultaneously (voice or chat/email)
Document interactions accurately in internal systems
Meet performance metrics for calls and written support, including response time, resolution rate, and CSAT
What We're Looking For
Fluency in French and English (written and verbal)
Minimum 1 year experience in customer support, ideally with both voice and non-voice exposure
Strong communication and problem-solving skills
Ability to stay organized and handle multiple tasks at once
Comfortable in a metrics-driven, fast-paced environment
Tech-savvy and able to learn new systems quickly
Positive attitude, proactive, and customer-focused
What We Offer
Competitive pay with annual performance-based increases
Paid time off to take care of yourself
Comprehensive health and dental insurance or monthly health stipend
Holiday bonuses to reward your hard work
Fully remote work setup — no commuting
Opportunities for growth and career advancement
What You'll Need To Work From Home
Your own computer or laptop (i5 processor or equivalent recommended)
Reliable internet connection (minimum 15 Mbps upload/download)
Headset with microphone for voice support
We're looking for a multi-talented, adaptable team member who enjoys delivering excellent customer experiences in both voice and written channels.
If you're ready to take on a dynamic blended role and support customers in both French and English, we'd love to hear from you.
If you enjoy helping customers in multiple ways, can switch between voice and written communication with ease, and take pride in delivering top-notch service, this role is for you.
What You'll Do
Support customers via phone, email, and live chat in French and English
Resolve inquiries related to orders, billing, product information, and accounts
Deliver clear, professional, and empathetic communication across all channels
Handle multiple conversations simultaneously (voice or chat/email)
Document interactions accurately in internal systems
Meet performance metrics for calls and written support, including response time, resolution rate, and CSAT
What We're Looking For
Fluency in French and English (written and verbal)
Minimum 1 year experience in customer support, ideally with both voice and non-voice exposure
Strong communication and problem-solving skills
Ability to stay organized and handle multiple tasks at once
Comfortable in a metrics-driven, fast-paced environment
Tech-savvy and able to learn new systems quickly
Positive attitude, proactive, and customer-focused
What We Offer
Competitive pay with annual performance-based increases
Paid time off to take care of yourself
Comprehensive health and dental insurance or monthly health stipend
Holiday bonuses to reward your hard work
Fully remote work setup — no commuting
Opportunities for growth and career advancement
What You'll Need To Work From Home
Your own computer or laptop (i5 processor or equivalent recommended)
Reliable internet connection (minimum 15 Mbps upload/download)
Headset with microphone for voice support
We're looking for a multi-talented, adaptable team member who enjoys delivering excellent customer experiences in both voice and written channels.
If you're ready to take on a dynamic blended role and support customers in both French and English, we'd love to hear from you.
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