Customer Support and Operations

Job Vacancy: Customer Support & Operations (Full-Time, Antwerp)

Ready to launch your career in a fun, fast-paced environment? Chillafish – a dynamic Belgian toy company – is looking for a Customer Support & Operations team member to help us grow globally. If you’re smart, high-energy, and eager to learn (experience optional!), you might be the perfect fit to join our entrepreneurial team. We value attitude, efficiency, accuracy, and customer focus over years of experience.Sounds like you? Read on!

About Chillafish

Chillafish is a Belgian toy brand specializing in the design and production of innovative ride-on and activity toys for kids. Our mission is to inspire children (and their parents) to play longer and stay active through our balance bikes, tricycles, scooters, and other cool wheeled and backyard fun toys. We are a small team based in Antwerp, but we have a global footprint – our products are designed in Belgium, manufactured with partners in Asia (mainly China), and sold through major retailers and distributors worldwide (from the USA and Canada to Europe, South-America, the Middle East, and Asia). This energetic, international, and entrepreneurial culture is at the heart of everything we do at Chillafish, and we’re excited for you to become a part of it!

What You’ll Do – Key Responsibilities

In this role, you will wear many hats to keep our international sales and operations running smoothly. Your responsibilities will include:

• Coordinating Global Orders & Logistics: Manage the end-to-end order process for our international retail partners. This means receiving and inputting orders, scheduling production/shipment capacity, and tracking deliveries to ensure goods arrive on time around the world. You’ll follow up on container shipments, prepare shipping documents, and coordinate with freight providers (from ocean containers to UPS/FedEx) for timely delivery.
• Supporting Sales & Administration: Assist our sales managers by handling sales and purchase orders, managing complex tenders, and setting up new customers in our system. You’ll delve into big retailers’ vendor portals and requirements to make sure Chillafish complies with each partner’s procedures. This could include anything from uploading product info to arranging barcodes – you’ll be the go-to person to get it done.You document your learnings consistently in manuals and our ERP system (Odoo).
• Inventory & Production Coordination: Keep an eye on stock levels across our warehouses. You use the KPI’s provided by our business intelligence to understand stock needs. If a product is selling fast, you’ll flag it and help plan new production orders with our factories in China. You’ll liaise with the production team to ensure we have enough inventory and coordinate reorders so we never keep customers waiting.
• Customer Service Excellence: Provide friendly, efficient support to our customers and distributors. You’ll answer inquiries (by email or phone), resolve any issues or complaints quickly, and ensure every customer – big or small – gets excellent service. If a retailer has a question or a parent needs a spare part for their kid’s balance bike, you’re on it. You are not afraid of getting your hands dirty on shipping out a small spare part, next to handling the large orders.
• General Operations Support: Pitch in with general office and operations administration. This can range from maintaining sales and stock reports, assisting the CEO with operational tasks, to improving our internal manuals and guidelines. No two days are the same – one day you might be analyzing sales data, the next you’re coordinating a shipment or helping plan a marketing event. Through it all, you take ownership for results, not just tasks.

Who We’re Looking For – Ideal Profile

We’re not hung up on you having a long CV – it’s your mindset and potential that matter at Chillafish. We value mentality over experience. We value motivation over knowledge. We value eagerness to learn over know-it-all.

Here’s what helps to succeed in this role:

• Positive Attitude & Energy: You are enthusiastic, proactive, and hands-on, ready to tackle whatever comes your way. You don’t get discouraged easily and you love a good challenge.
• Quick Learner & Adaptable: You grasp new tools and concepts fast – whether it’s a retailer’s online order system or international shipping terms. If you don’t know something, you’re eager to learn.
• Organized Multi-Tasker: You can juggle multiple tasks without dropping the ball. You value project management tools and use them consistently. An eye for detail is a must – you catch small errors and ensure nothing falls through the cracks. Efficiency and accuracy are practically your middle names.
• Great Communicator: You have strong communication skills and enjoy helping customers. Fluent English (written and spoken) is required to work in our international context, and other languages (Dutch, French, German, Chinese, etc.) are a big plus. You can communicate clearly with everyone from a customer to a shipping agent in another country.
• Team Player with Initiative: You’re comfortable working in a small team and sharing ideas. At the same time, you take initiative and can work independently when needed. You’re not afraid to take responsibility and make decisions to get things done.
• Education & Experience: A Bachelor’s or Master’s degree (or equivalent experience) is preferred. This position is available also for a recent graduate or someone with limited years of experience. If you’ve done internships or student jobs in anything related to customer service, logistics, or business admin, that’s a bonus. Your drive and fit with our culture are more important than a specific background.

What We Offer

When you join Chillafish, you’re not just getting a job – you’re stepping into an adventure. We offer:

• A Permanent Role in Antwerp: A full-time, long-term position based in our Antwerp office (Straatsburgdok area). You’ll work closely with our core team every day.
• Dynamic, International Environment: An energetic young company atmosphere with an informal culture. We work hard but love to have fun – after all, we make toys! You’ll collaborate with colleagues, suppliers, and customers from all over the world, giving you global exposure and the chance to practice your language skills.
• Growth & Learning Opportunities: We believe in molding talent. You’ll get on-the-job training in international sales operations, logistics, and more. As a key player in a small company, you’ll quickly build skills in many areas.
• Real Responsibility & Impact: You won’t be a tiny cog in a big machine. From day one, you’ll manage important tasks and projects that directly impact our business. It’s a job with lots of ownership, and you’ll see the results of your work in real time (like when a product you coordinated reaches a store shelf abroad).
• Supportive Team & Mentorship: We may be small, but we’ve got big experience. You’ll work directly with the founders/CEO and seasoned team members who will mentor you. We value teamwork and have a “we’ve got your back” mentality.
• Competitive Compensation: A market-competitive salary and extra benefits (meal vouchers, etc.) are part of the package. We want you to feel valued and motivated, and we’re open to discussing what you need to do your best work.

How to Apply

Excited about this opportunity? We’d love to hear from you!

Send us your CV and a short note about why you’re the right person for this role. Be yourself – tell us what motivates you. Email your application to work@chillafish.com (Subject: Customer Support & Operations Application).

Don’t wait – we will review applications as they come in. If you have questions about the role, feel free to reach out as well. Come play longer with us at Chillafish!