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Monitoring & Log Management consultant


Tasks / Deliverables The task scope covers: • Daily operations of Monitoring and Application Performance Monitoring tools: AppDynamics, Dynatrace, Icinga, Splunk • Design of management systems and other tools: design of architecture, technical evaluation of alteratives offered on the market, conduct of proof of concept, testing in pre-production environment • Implementation of new solutions for operations: migration of new systems in production environment, definition of procedures, training of operators for new procedures, development of tools (customisation or configuration of commercial tools) • Evaluation of quality and efficiency of operations by definition and implementation of metrics periodical follow-up of metrics; proposal of measures to improve quality and/or efficiency of operations • Training: knowledge at admin level and proven experience are required for one of the following tools: AppDynamics Dynatrace Icinga Splunk

3.Expertise and skills • Excellent knowledge of ITIL best practices in ICT operations •Technical knowledge in at least 3 of the following domains:

Log Management / Data Monitoring/Artificial Intelligence / Machine Leaming Application Performance Monitoring (APM) Microservices and Containers architecture Cloud-based applications and services Working methodologies: DevOps, AIOps, ITIL Network basic infrastructure (LAN, WAN, switches, firewalls, proxies, DNS) Data Centre basic infrastructure (servers, virtual machines, storage)

• This profile requires a minimum experience of 6 months in at least 2 of the following domains:

IT Monitoring and Log Management in a centralised Operations Centre IT infrastructure performance (fault management and/or capacity planning and/or security management) IT Support level 1 (Helpline) and/or level 2 Data mining, IT metrics and reporting Customer care (IT services)

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