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Senior Data Team Lead

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Senior Data Team Lead

We are seeking a highly skilled IT Senior Developer / Technical Lead with extensive expertise in Contact Center Solution & chatbot technology platforms like Sprinklr to lead our client's initiatives. Lead the technical aspects of Contact Center & chatbot projects from conception to deployment. · Mentor and guide the development team to ensure adherence to best practices. Work closely with product managers, UX/UI designers, and data analysts to ensure chatbot solutions meet user needs. · Documentation & Training: · Provide training and support to internal teams for chatbot operation and maintenance. Familiarity of AI/ML concepts related to Natural Language Processing (NLP). 7+ years in IT roles, with 3+ years leading technical teams. · Familiarity of cloud platforms (AWS, Azure, Google Cloud) · Familiarity with Agile methodologies and project management tools. Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. ·

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