Maintenance Manager

Maintenance Manager

Overview:

The Maintenance Manager reports to the COO and leads the Maintenance Department, managing a team of 5–6 direct reports and external vendors. They are fully responsible for the effective and efficient maintenance operations to support both company objectives and customer needs.

Purpose:

To ensure high-quality, cost-effective maintenance operations by managing internal teams and external contractors. The role focuses on service delivery, vendor management, continuous improvement, and cost optimization.

Key Responsibilities:

• Full responsibility for the Maintenance function, including strategy, resources, and processes.

• Define objectives and KPIs in collaboration with stakeholders.

• Ensure operational activities align with guidelines, SLAs, budgets, and priorities.

• Drive transformation, innovation, and continuous improvement for efficiency gains.

• Manage subcontractors, oversee contracts, and ensure timely, accurate purchasing.

• Audit and onboard subcontractors; monitor their performance.

• Provide regular reports on budgets, progress, and operational issues.

• Lead, coach, and evaluate the maintenance team.

Skills & Expertise:

• Strong leadership in maintenance operations and service delivery.

• Expertise in vendor management, budgeting, and process optimization.

• Good understanding of telecom B2B and B2C operations and technologies.

• Strong project management and customer focus.

• Analytical, conceptual, and pragmatic problem-solving abilities.

Problem Solving:

• Identify and implement improvements in maintenance delivery and cost-efficiency.

• Lead transformation initiatives and maintain high-quality service standards.

• Provide accurate reporting and ensure operational goals are achieved.

Impact:

Directly influences service quality, operational efficiency, and company financial performance through cost control and process improvements.

Interpersonal Skills:

• Builds strong relationships with stakeholders and acts as a trusted advisor.

• Effective communicator and negotiator with internal and external partners.

• Promotes collaboration and teamwork across departments.

• Acts as the key contact for maintenance-related topics and external authorities.

Profile Requirements:

• Master's degree or 7+ years of relevant experience.

• Service management background in a similar sector.

• Fluent in Dutch, English, and French (minimum level 3).

• Advanced Microsoft Office skills.

• Strong knowledge of Health & Safety regulations.

• Competencies: Learning agility, resilience, analytical and critical thinking, coaching, and team guidance.

Please note:
Only candidates who are eligible to work in the European territory and have the proper visa or work authorization will be considered for this position.