Senior Engineer (Voice & VTC) (1326)

Requirements

Education

• Bachelor's degree from a nationally recognized/certified university in a related discipline and 2 years of post-related experience.
• OR exceptionally, the lack of a university degree may be compensated by at least 6 years of extensive and progressive expertise in duties related to the function of the post.

Experience (Required)

• At least 2 years of experience designing, implementing, managing, and optimizing collaboration tools and platforms within a digital ecosystem of an organization.
• Experience deploying communication and collaboration software (such as video conferencing systems, team messaging applications, and document sharing platforms).
• Proven experience in the configuration and operation of Voice and VTC core systems and end devices.
• Proven experience in deployment and configuration of security features in the voice and VTC domains (TLS, PKI, IPSec, etc.).
• Excellent troubleshooting skills with a methodical approach to resolving QoS and technical issues in complex IP networks.
• Excellent knowledge of SIP, H.323, and PSTN signaling protocols.
• Good working knowledge of virtualization and cloud technologies.
• Experience providing end-user support.

Training/Certifications (Required)

• Certified ITIL Foundation
• Experience with collaboration solutions from major vendors like Cisco, Poly, and Pexip.
• Experience with monitoring platforms and protocols such as CA Spectrum, nGenius One, SNMPv3, Syslog, etc.
• Scripting experience, ideally in Python, and experience using regular expressions.
• Experience with cloud-based collaboration solutions like Microsoft Teams and Cisco Webex.
• Ability to navigate, influence, and negotiate with all levels of the organization, business partners, customers, and users.
• Strong communication skills and the ability to be concise in both written and verbal communications.
• Prior experience working in an international environment comprising both military and civilian elements.
• Knowledge of NATO responsibilities and organization, including Allied Command Operations and Allied Command Transformation.

Security Clearance

NATO Security Clearance required

Benefits

• Private insurance.
• Unlimited free access to wellness workplace support platform.
• A dynamic challenging environment resulting in continuous learning / education / progression.
• Ability to work with cutting edge technologies.
• Pleasant working environment.

Equal Opportunity / Inclusion & Diversity

We commit to promote Inclusion & Diversity by creating a working environment where all employees are treated with dignity and respect and where individual differences are valued. We offer equal opportunity in all aspects of employment.

Responsibilities

• Perform service continuity improvement tasks on the NATO voice and VTC infrastructures.
• Support innovation efforts related to voice and video conferencing technology.
• Work with the project management team and provide technical support to projects to enhance and improve the existing infrastructure and services.
• Plan, test, and carry out routine configuration and maintenance operations within the voice and VTC domains.
• Be prepared to support maintenance activities and infrastructure deployments during out-of-business hours.
• Coordinate and raise CRQs (Change Requests) and ASIs (Authorized Service Interruptions) when needed.
• Create and maintain technical documentation (configuration baselines, engineering reports, network diagrams, etc.) and provide training for other team members on new technologies and features.
• Mentor and/or coach team members on new voice and VTC technologies or features.
• Investigate and propose long-term solutions to encountered equipment and configuration problems.
• Provide third-level support to the operations team for both static and deployable voice and video conference infrastructures when needed.
• Deputize for higher-grade staff, if required.
• Perform other duties as may be required.