Head of Operational Excellence

Are you passionate about linking operational performance with structured process improvement? As Head of Operational Excellence, you will be the driving force behind our continuous improvement initiatives in one of the most demanding automotive logistics environments in Europe. You will take the lead in designing and implementing quality-driven processes that boost efficiency, secure delivery reliability, and reinforce our operational backbone. This role offers a unique opportunity to work both hands-on and strategically with improvement initiatives that directly impact our service to Volvo Cars.

Responsibilities

• Lead improvement projects focused on delivery accuracy, operational efficiency, and robust process design (using methods such as 5S, FMEA, SPC, Six Sigma, etc.);
• Act as quality ambassador by driving root cause analyses and implementing preventive and corrective actions;
• Coordinate cross-functional teams across warehouse, production, and quality to implement LEAN practices;
• Standardize and document work instructions, operational routines, and quality procedures;
• Analyze performance data and translate insights into concrete, long-term improvements;
• Foster a culture of continuous improvement across all levels of the organization;
• Act as strategic sparring partner to the Site Manager and operational leadership team.

Function Requirements

• A degree in Engineering (Logistics, Quality, or Industrial Engineering) or equivalent;
• Minimum of 3 years of experience in a warehouse/logistics environment, ideally in a 3PL setting;
• Solid knowledge of quality tools and methods: 8D, FMEA, SPC, Six Sigma, etc.;
• Experience implementing LEAN or continuous improvement programs in high-volume logistics operations;
• Strong analytical mindset and data-driven approach to problem solving;
• Excellent communication skills in Dutch and English; French is a plus;
• Proven ability to work cross-functionally and manage change in complex environments;
• Hands-on mentality with a strategic vision – you get things done, but always with the bigger picture in mind;
• You live in Belgium or are willing to travel to Ghent.

Terms of employment

• A strategic role in a rapidly growing logistics environment;
• The opportunity to drive meaningful improvements with a visible impact on customer performance;
• A flat, international organization that values initiative and ownership;
• Competitive salary and strong secondary benefits.

Organisation

Logent is a leading logistics service provider with Scandinavian roots and a strong presence in Northern Europe. The organization is known for its focus on innovation, process optimization, and data-driven operations. With a wide range of services including warehousing, transport management, and supply chain development, Logent is a strategic partner for various international clients, particularly in the automotive and industrial sectors.

In Ghent, Logent has been supporting Volvo Cars since early 2025 with an important part of their production logistics process. This includes managing material flows, preparing parts for assembly, and optimizing internal logistics. Within this environment, Just In Time and Just In Sequence are crucial elements in a complex and demanding supply chain.

Logent works closely with Volvo, understanding how vital it is to take ownership, act proactively, and continuously strive for improvement. This combination of ownership, collaboration, and constant optimization is in the DNA of Logent.

Some operational facts

• +100 trailers and containers arriving daily;
• +/- 3500 pallets in and out daily;
• +100 trailers leaving daily.