Support Engineer

We're working with an ambitious tech company with a strong reputation across Belgium, who are looking for a Support Engineer to join its growing Brussels team. This is an opportunity to step into a client-facing, and technically hands-on role, where you’ll be the key link between customers and engineering teams.

As a Support Engineer, you’ll take ownership of complex technical issues across the platform - spanning front-end, back-end, and infrastructure. Your work will involve diagnosing problems, scripting quick fixes, and building lightweight reports to ensure the platform remains stable and high-performing.

This is not just another support job - you’ll collaborate directly with engineers, dive deep into distributed systems, and have the chance to shape how support and technical operations evolve.

Responsibilities

• Act as the first technical point of contact for clients, translating their concerns into actionable insights.
• Debug and investigate issues using logs, databases, metrics, and dashboards.
• Collaborate with software engineers to understand system architecture and troubleshoot effectively.
• Write scripts and apply patches to fix minor bugs and data inconsistencies.
• Perform data analysis to generate reports and support decision-making.
• Document recurring issues, technical solutions, and best practices.
• Improve workflows by automating repetitive tasks and suggesting system enhancements.
• Stay up to date with the company’s tech stack and platform architecture.

Your Profile

• Bachelor’s or Master’s degree in Computer Science, IT, Engineering, or related field.
• Previous experience in technical support, DevOps, QA, or system engineering.
• Strong debugging and analytical skills with experience interpreting logs and tracing code paths.
• Comfortable with relational databases (SQL Server, MySQL) and basic queries.
• Scripting skills (Python, PowerShell, Bash). Knowledge of web tech such as React or .NET is a plus.
• Familiarity with monitoring tools (Grafana, Prometheus, Kibana, or similar).
• Excellent communication skills, with the ability to make technical findings clear to both engineers and business users.
• Curious, reliable, and proactive - someone who thrives on problem-solving.

The Offer

• Up to €5.500 for the right profile (interview process dependent)
• 26 paid vacation days per year
• Flexible working hours
• Company laptop & mobile phone (unlimited subscription)
• Meal vouchers
• Hospitalisation & group insurance
• A collaborative environment with room to grow

Why Join?

Support here means much more than solving tickets - it’s about becoming a trusted partner to clients and engineers alike. You’ll be encouraged to explore and grow into a role where your curiosity and technical drive make a direct impact on both the product and customer experience.