Senior Technician

Would you like to join the leading international intergovernmental organization?
As a Senior VTC Technician, you are the technical backbone of NATO's voice and video collaboration. Your expertise doesn't just fix problems, it future-proofs the infrastructure. You'll be at the forefront, optimizing core systems, pioneering new solutions, and mentoring a team to ensure seamless, secure communication for the Alliance. This is where deep technical skill meets strategic impact, safeguarding connectivity that matters.

Responsibilities:

• Perform service continuity improvement tasks on the NATO voice & VTC infrastructures;

• Support innovation efforts related to voice and video conferencing technology;

• Work with the project management team and provides technical support to projects to enhance and improve the existing infrastructure and services;

• Plan, test and carry out routine configuration and maintenance operations within the voice and VTC domains;

• Be prepared to support maintenance activities and infrastructure deployments during out of business hours;

• Coordinate and raise CRQs (change requests) and ASIs (authorised service interruptions) when needed;

• Responsible for the creation and maintenance of technical documentation (configuration baselines, engineering reports, network diagrams, etc.) and provide training for other team members on new technologies and features;

• Mentor and/or coach team members on new voice and VTC technologies or features;

• Investigate and propose long-term solutions to encountered equipment and configuration problems;

• Provide third level support to the operations team for both static and deployable voice and video conference infrastructures when needed;

Essential Qualifications & Experience:

• A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 2 years post-related experience. Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post.

• At least 2 years' experience designing, implementing, managing, and optimizing collaboration tools and platforms within a digital ecosystem of an organization.

• Experience deploying communication and collaboration software (such as video conferencing systems, team messaging applications, and document sharing platforms).

• Proven experience in the configuration and operation of Voice and VTC core systems and end devices.

• Proven experience in deployment and configuration of security features in the voice and VTC domains (TLS, PKI, IPSec, etc.).

• Excellent troubleshooting skills with a methodical approach to resolving QoS and technical issues in complex IP networks.

• Excellent knowledge of SIP, H.323 and PSTN signalling protocols.

• Good working knowledge of virtualization and cloud technologies.

• Experience providing end users support.

• Training/Certifications: Certified ITIL Foundation

Desired Qualifications:

• Experience with collaboration solutions from major vendors like Cisco, Poly and Pexip.

• Qualification of Cisco Certified Network Professional Collaboration (CCNP Collaboration).

• Experience with monitoring platforms and protocols such as CA Spectrum, nGenius One, SNMPv3, Syslog, etc.

• Scripting experience ideally in Python and experience using regular expressions.

• Experience with cloud-based collaboration solutions like Microsoft Teams and Cisco Webex.

• Ability to navigate, influence and negotiate with all levels of the organization, business partners, customers and users.

• Strong communication skills and the ability to be concise in both written and verbal communications.

• Prior experience of working in an international environment comprising both military and civilian elements.

• Knowledge of NATO responsibilities and organization, including Allied Command Operations and Allied Command Transformation.

If you've read the description and feel this role is a great match, we'd love to hear from you Click \"Apply for this job\" to be directed to a brief questionnaire. It should only take a few moments to complete, and we'll be in touch promptly if your experience aligns with our needs.