Senior Information System Analyst

Since the beginning, KitchenAid SDA EMEA has designed kitchen appliances with the maker in mind – all crafted to open a door to new possibilities and help you to get the most out of making. Delivering performance, style and innovation, they take your creations up a level.

The team you will be a part of

The Information Systems team is responsible for implementation of the enterprise architecture and the development and maintenance of the organization's computing/IT environment. Determines and develops architectural approaches and solutions, conducts business reviews, documents current systems and develops recommendations of how to proceed with the applications.

This role in summary

This role requires a professional with strong experience in digital platforms, particularly ecommerce solutions such as VTEX, and a deep understanding of the technical needs within D2C operations. As part of the Global Information Technology (GIT) team, the Senior Analyst will partner closely with business stakeholders, IT teams, and external vendors across the EMEA region to design, implement, and support ecommerce solutions. This role will need to work closely with the global team to streamline processes and tools. This role ensures seamless integration of IT capabilities with business objectives, focusing on the unique challenges and opportunities in the D2C space.

Your responsibilities will include

Ecommerce & D2C Solution Development:

• Act as the technical subject matter expert for ecommerce platforms, and ensure solutions are optimized for D2C operations.
• Collaborate with cross-functional teams to implement IT solutions that enhance the D2C customer experience and support our internal partners
• Lead the design, development, and integration of ecommerce systems with ERP and CRM platforms.
• Work with business stakeholders to identify ecommerce and D2C requirements, documenting them into actionable technical specifications.
• Analyze gaps in current platforms and propose IT-driven improvements to enhance scalability, usability, and performance in ecommerce ecosystems.
• Oversee the development lifecycle of IT solutions, ensuring they are delivered on time, within budget, and aligned with stakeholder expectations.
• Collaborate with IT development teams and external vendors to manage integrations, testing, and deployments of ecommerce features and enhancements.
• Establish and monitor KPIs for ecommerce platform performance

Technical Leadership & Collaboration:

• Act as the bridge between technical teams and non-technical stakeholders, ensuring clear communication and alignment of goals.
• Guide external consultants or contractors on ecommerce-related projects.

Process Optimization & Innovation:

• Identify opportunities to streamline ecommerce and D2C processes, focusing on automation, customer satisfaction, and operational efficiency.
• Stay informed about emerging ecommerce technologies and recommend innovative solutions to maintain a competitive edge.

Minimum requirements

• Educational Background: Bachelor's degree in Information Technology, Computer Science, or a related field.
• 5+ years in IT roles, with specific experience supporting ecommerce and D2C ecosystems from an IT perspective.
• Solid understanding of digital marketing technologies and customer engagement tools
• Exposure to Agile methodologies and software development lifecycle (SDLC).
• Proven experience dealing with technical discussions, conflict management and prioritization with senior stakeholders.

Preferred skills and experiences

• Knowledge with ecommerce platforms and digital marketing tools, especially VTEX, Informatica and Adobe Experience Manager.
• Knowledge and experience with Google Marketing Tools (e.g., Google Analytics, Google Tag Manager).
• Experience with ecommerce technical architecture and integrations, including APIs.
• Advanced PC literacy and familiarity with cloud-based tools and platforms.

What we offer

Join our well-structured and consolidated team at KitchenAid, where collaboration and excellence are deeply valued. You'll thrive in an international environment offering global career opportunities. This role provides a unique chance to influence company development and engage in impactful international projects. Enjoy a supportive team spirit and positive atmosphere that fosters growth and innovation. Embrace agile working practices and immerse yourself in our vibrant international culture, becoming a true KitchenAid'er who contributes to our collective success

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Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.