Client Advisor Assistant, Worldline

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Solliciteren

Plaats

Bruxelles
1000
Brussel
België

Contract

Vooltijds, Onbepaalde duur

Datum gepubliceerd

2025-06-21

Online to:

2025-08-20
EUR 15.00 HOUR

Client Advisor Assistant

Worldline
Brussel
Andere
4 dagen geleden

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. We’re looking for a motivated and detail-oriented Customer Service Performance Expert to support our Partner operations. In this role, you’ll monitor call quality, conduct evaluations, identify root causes of performance issues, and drive corrective actions. You’ll also support and lead projects, assist the Team Leader, and help ensure the highest service standards are maintained. Monitor and evaluate Partner team calls, emails for quality and compliance Identify performance trends and root causes of quality gaps Implement and follow up on corrective actions Support the Team Leader with daily operations and lead selected projects Take ownership of quality-related meetings and reporting Act as second-in-command to the Team Leader when needed Responsible for resolving complex cases and providing second-line support for administrative tasks 3–5 years of experience in quality assurance or Call Center operations ~ Experience with reporting tools (Excel, Power BI, etc.) ~ Team player with leadership potential and project coordination experience ~ Fluent in Dutch and English any other languages is a plus ~ Familiarity with Salesforce, Genesys, or similar platforms is a plus ~ Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

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