Application Support Specialist

ACT DIGITAL

Job Description

Working conditions:
Remote from EU

Deadline:
10/Sep

Compliancy conditions (minimum/mandatory)

• Minimum education at the Level 6 (Bachelor)
• Minimum English language skills at the Level B2
• Minimum IT relevant professional experience of 1 years
• Minimum project experience relevant to the profile or at similar position of 1 years

Requirements:

• At least two years of professional experience in web content management in educational online software used for training management and administration of learners and results or similar systems used for: administration of resources, users management or content development.
• At least two years of professional experience in using learning management systems or similar as site administrator and/or content creator.
• Ability to document solutions and draft manuals, guidelines and procedures.
• Proficient in using MS Office package.
• Knowledge of IT terminology and concepts, including troubleshooting and problem-solving.
• Experience in the use of ticketing systems, dealing with case, incident and/or problem management.
• At least one year of professional experience in a Call Centre, Service Centre, Support team or Help Desk.
• Holds ability to document effectively
• Presents problem solving skills