Functional Analyst Job Opportunity

About the Role

The Functional Analyst will be responsible for translating user needs into smart solutions, collaborating on the development of a new CRM system, and contributing to the modernisation of the Student Information System (SIS).

Key Responsibilities:

• Design, configure, and support the new CRM system alongside the ICT architect.


• Play a central role in the modernisation of the Student Information System (SIS).


• Analyse needs of internal stakeholders and translate them into clear functional requirements and technical specifications.


• Help think about process optimisation and take the initiative to improve existing working methods.


• Guide changes among end-users: listen, explain, support, and ensure everyone is on board.


• Consult with external suppliers, follow up on implementations, and monitor the quality of services provided.


• Work with colleagues from different teams and keep an eye on integration with other systems within the institution.


• Support projects from A to Z: analysis, planning, testing, implementation, and follow-up.

Requirements

• A bachelor's degree.


• Minimum five years' experience as a Functional Analyst or in a similar role.


• Excellent command of English and Dutch; knowledge of French is considered a plus.


• Solid interest in (or experience with) ERP and CRM systems, ideally also familiar with software development lifecycle and frameworks.


• A strong motivation and eagerness to learn, to be and stay up-to-date with the latest know-how in your field.


• Strong interpersonal and communication skills, both with technical teams and non-technical end-users.


• An analytical mind and a listening ear.


• Experience as a bridge builder between ICT and the business.


• Familiarity with project management.


• A proactive, precise, and project-based approach.


• Ability to work autonomously and as a member of a diverse team.

What We Offer