Strategic Account Manager

Customer Relationship Strategist

Our organization is seeking a skilled Customer Relationship Strategist to develop and maintain long-lasting relationships with our customers across various channels.

1. Create a strategic business plan based on store objectives
2. Solve customer complaints efficiently and effectively, ensuring high levels of satisfaction
3. Motivate team members to achieve targets while fostering individual growth and development

You will ensure positive store experiences through effective communication with customers before, during, after purchases. Build trust among clients by implementing efficient administrative processes that keep operational systems up-to-date. Identify innovative ways to work in the ever-changing omnichannel world.
We are looking for someone with solid experience as a team leader who can play a key role in solving complex retail environment issues. You should have coaching skills, be able to act on feedback received handle complaints reliably, frequently motivate teams.