Customer Support Expert

Customer Support Expert

The ideal candidate will have excellent communication and problem-solving skills, with the ability to think critically and work independently. They will also be able to collaborate effectively with internal teams to ensure seamless support delivery.

Key Responsibilities:

• Provide prompt and professional support to customers via various channels (e.g., email, phone, live chat)
• Analyze and resolve customer complaints in a fair and timely manner
• Collaborate with internal teams to escalate complex issues and improve overall support processes
• Stay up-to-date with product knowledge and industry trends to provide expert advice to customers

Requirements:

• Fluent English language skills
• IT and business affinity
• Customer-oriented mindset with excellent communication skills
• Able to work autonomously and prioritize tasks efficiently
• Valid work permit for Belgium

Benefits:

• Intensive functional training program
• Certification upon completion of training
• Opportunity to contribute to the improvement of Odoo's software and documentation

What's great in the job?

You will start your on-boarding process with 2 weeks of intensive functional training. You will be glad to contribute to the improvement of our software by escalating good feedback. In a nutshell, you will be the key point between the end-users and Odoo. We count on you to give our customers the best support experience they have ever had.

Job Details:

• Job Title: Customer Support Expert
• Location: Belgium
• Language: English