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Officer warehouse.

eCarsTrade is a B2B reseller of used vehicles (ex-lease, trade-in, and short-term rental cars), serving a diverse customer base across Europe. Through our proprietary platform, we facilitate car auctions and manage our own stock. With a proven track record of 60% year-over-year growth for the past three years, we’re on a mission to become a major player in the automotive industry. Are you energetic, disciplined, and passionate about cars? Then you are the Senior Claims & Fleet officer we are looking for! You understand the technical aspects of vehicles, you have a talent for organizing processes , good negotiation skills and are always keen on getting things done. We value commitment, loyalty, and dedication. We offer flexibility, incentives, and a context for self-development. This role reports to the Head of Operations. Responsibilities: To take full ownership of the claims cycle towards: Suppliers (Leasings, Dealership groups, ST Rentals...) Customers (SME Car traders around EU) Logistics partners Set-up, automate and optimize claim process Create reports and communicate the results to the C-Level management Negotiate and compromise to find the best solutions for all involved parties Register and follow up on repair issues (Suppliers / Customers) Register and follow up on insurance cases. Documentation/administrative processing Coordinating company fleet (+40 units) readiness. Making sure all company owned cars are presentable and accessible. Cross communication throughout the company departments (especially Sales, warehouse and Purchase teams). Requirements: You have more than 3 years of working experience Good automotive technical knowledge Preferably experience in claims handling, mechanics or fleet management Communication and negotiation skills Good analytical skills Strong organizational skills Very efficient and independent problem solver Eye for small details ! Team player and able to work alone on important tasks as a problem solver High sense of responsibility and punctuality Energetic, innovative, enjoy new challenges You are fluent in English and French or Dutch ! Other languages are a plus We offer: Start-up working environment where creativity and ambition is rewarded Unique opportunity for growth A competitive salary package with good extra-legal benefits Company car (optionally) Starting date: as soon as possible

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