Business Analyst
Solliciteren
Plaats
Bruxelles1000
Brussel
België
Contract
Vooltijds, Onbepaalde duurDatum gepubliceerd
2026-02-06Online to:
2026-04-07EUR 20.00 HOUR
Business Analyst
- g2 Recruitment
- Brussel
- Andere
- 7 uren geleden
Role Purpose
Enhance and optimise chatbot‑driven customer journeys across digital banking channels, ensuring seamless, compliant, and customer‑centric interactions.
Key Responsibilities
- Design and refine end‑to‑end chatbot journeys.
- Translate customer needs into clear conversational flows and requirements.
- Collaborate with UX, data, IT, and business teams to deliver improvements.
- Analyse chatbot performance data and identify optimisation opportunities.
- Ensure regulatory, risk, and compliance alignment in all journeys.
Required Skills & Experience
- Experience in customer journey design OR Business Analyst
- Background in banking or other regulated industries.
- Understanding of chatbot technologies, conversational design, or NLP concepts.
- Ability to work in agile, cross‑functional teams.
- English required; French or Dutch is a plus.
- Brussels
- 12 Months
- 2 days a week on site
Please forward your CV to Bilal.Tariq@g2recruitment.com
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